Privacy Policy

Last updated: 10 November 2026

At ZOREXO, your privacy matters to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order details and purchase history
  • Payment-related information
  • Device, browser and website usage information

We only collect information that is reasonably necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.
  • Arrange shipping and delivery across Pakistan.
  • Contact you regarding your purchases.
  • Provide customer support and after-sales assistance.
  • Improve our website, products and services.
  • Send promotional updates and offers where you have agreed to receive them.
  • Help prevent fraudulent or unauthorized transactions.

3. Payment Security

ZOREXO aims to provide a secure shopping experience. Payment information is handled through the payment methods and service providers available at checkout.

For Cash on Delivery orders, we may use your contact and delivery details to confirm and fulfill your order.

We do not intentionally store complete payment card details on our own website servers.

4. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties who help us operate our business, including:

  • Shopify and website service providers.
  • Courier and delivery companies.
  • Payment processing providers.
  • Customer support and communication services.
  • Legal or regulatory authorities when required by law.

These parties receive only the information necessary to perform their services.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Remember your shopping preferences.
  • Keep items in your shopping cart.
  • Improve website performance.
  • Understand how visitors use our website.
  • Support relevant marketing and advertising activities.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Protection and Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

7. Your Privacy Rights

You may contact us to:

  • Request access to your personal information.
  • Ask us to correct inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for promotional communications.
  • Ask questions about how your information is used.

We may need to retain certain information for order records, legal obligations or legitimate business purposes.

8. Third-Party Links

Our website may contain links to third-party websites or services. ZOREXO is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features or applicable requirements.

Any updates will be published on this page with a revised Last Updated date.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Brand: ZOREXO

Email: support@zorexo.com

Website: https://zorexoofficial.com/

We are here to help make your shopping experience safe, secure and enjoyable.

ZOREXO — Make Every Moment Timeless.