Return & Exchange Policy

Last updated: 10 November 2026

At ZOREXO, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you experience an issue with your order, our Return & Exchange Policy explains how we can help.

1. Return & Exchange Period

Customers must contact us within 7 days of receiving their order to request a return or exchange.

Requests submitted after this period may not be accepted.

2. Eligibility for Returns & Exchanges

A product may qualify for a return or exchange if:

  • The item arrives damaged or defective.
  • The wrong product is delivered.
  • The product has a manufacturing issue.
  • The item meets our return conditions.

To qualify, the product must be unused, in its original condition and returned with its original packaging and accessories.

3. Items Not Eligible

Returns or exchanges may not be accepted for:

  • Products damaged due to misuse or accidental damage after delivery.
  • Items showing signs of wear, alteration or unauthorized repair.
  • Products returned without original packaging or included accessories.
  • Requests made after the eligible return period.

4. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or a video showing the problem.

Our team will review your request and guide you through the next steps.

5. Exchange Process

If your exchange request is approved, we will provide instructions for returning the original product.

Exchange requests are subject to product availability. If the requested replacement is unavailable, our team will discuss the available options with you.

6. Refund Policy

Refunds are reviewed on a case-by-case basis and are subject to approval.

If a refund is approved, we will inform you of the applicable refund method and expected processing time.

Original shipping charges may be non-refundable unless the issue was caused by an incorrect, damaged or defective item supplied by us, subject to applicable law.

7. Return Shipping

Customers may be responsible for return shipping costs in cases of personal preference or change of mind.

If the return is due to a confirmed damaged, defective or incorrect product, we will guide you regarding the return shipping arrangements.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been dispatched. Once shipped, the return policy will apply.

9. How to Request a Return or Exchange

To start a return or exchange request, contact our customer support team with your order details and the reason for your request.

Brand: ZOREXO

Website: https://zorexoofficial.com/

Email: support@zorexo.com

Please wait for confirmation and instructions before sending any product back.

10. Policy Updates

ZOREXO reserves the right to update this policy when necessary. Any changes will be published on this page with an updated date.

Thank you for choosing ZOREXO. We appreciate your trust and support.

ZOREXO — Make Every Moment Timeless.